GDPR

We care about your data and transparency. To deliver the service, we use a limited number of sub-processors. We have required sub-processors which are all based in the EU and European-owned. In addition to required sub-processors, there are optional sub-processors based on functionality and distribution requirements. These are divided into two groups: EU Only which means no customer data will ever be placed on or cached with a non European-owned service or server outside the EU; Global where data may be cached outside the EU for global distribution and some services may be enabled to provide additional functionality such as Chromecast for example.

Sub-processors  

Required sub-processors
These are always active and necessary to deliver the service. They are:  

• Located in the EU 
• European-owned
• Covered by Data Processing Agreements (DPAs)  

No data is transferred outside the EU.

Optional sub-processors: EU Only  
This is the default option and applies if Global distribution is not required.

• Located in the EU 
• European-owned
• Covered by Data Processing Agreements (DPAs)  

No data is transferred outside the EU.

Optional sub-processors: Global  
These are used if the customer chooses Global sub-processors. The most common are sub-processors here are:  

• Amazon (CloudFront CDN)  
  Enables global content delivery. When activated, video data may be cached outside the EU to improve performance, and viewer IP addresses may be logged for a limited period.  
• Google (Chromecast)
  Enables Chromecast functionality in the player. This requires loading a Google plugin, which may result in viewer IP addresses being logged for a limited period.  

Data Processing Agreements (DPAs) are in place with sub-processors but data may be transferred outside the EU.

Customer Control  

Customers always decide whether to operate in EU Only mode or enable Global functionality.  
No optional sub-processors are used without explicit approval.  

DPA  

Quickchannel has DPAs in place with all sub-processors.  
When becoming a customer, you sign a DPA with Quickchannel that clearly defines which sub-processors are used.