Cookie Information

What are cookies?

This Policy is about the Quickchannel services, for information about the webpage see Cookie Policy

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement. Both cookies and Local storage are small files used to store information. They are stored in your browser and are saved when you do certain actions such as entering a site or writing a comment.  Cookies make the website function properly, make it more secure, provide a better user experience, and understand how the website performs. The difference main between Cookies and Local storage is how they function, cookies are sent to the webserver with your requests while Local storage can only be read by your browser.

How do we use cookies and local storage?

We use cookies and local storage for several purposes, first-party cookies are used for measuring the performance of our site, serving you the correct files from the website and for authorization when you login. First-party cookies can not be used to track you over multiple sites. Third-party cookies are only used in the player if it has been enabled by our customers and are then used for marketing purposes. Local storage is primarily used for storing your settings, such as volume, preferred language and local copy of work in progress.

Strictly Necessary Cookies

CookieProviderComponentDurationPurpose
s9-console-oauthtokenScreen9ConsoleSessionUsed for storing token for logging in
s9-console-oauthtokenExpiresOnScreen9ConsoleSessionUsed for showing time left of login session
‘s9-console-oauthrefreshtokenScreen9ConsoleSessionUsed for refreshing login so the user is not logged out of console
s9-console-tokenScreen9ConsoleSessionUsed for login security token
browseridScreen9Console, Webinar platform 1 Year Used for distinguish browsers in webinar platform
sessionScreen9Auth24 hoursUsed for authentication session
OSTSESSIDScreen9Support24 hoursUsed for authentication session
SessionScreen9DiagnosticspageSessionUsed for remembering session
_csrf_tokenScreen9Diagnosticspage5 DaysProtection against Cross-Site Request Forgery
s9-auth-sso * Screen9SAML2 integrationSessionUsed for authentication session when playing video

Preferences Cookies

wp-wpml_current_languageScreen9HomepageSessionSelected language of website

Statistics Cookies

NameProviderComponentDurationPurpose
_pk _sesScreen9Support30 MinutesUsed to temporarily store data for the visit
_pk _idScreen9Support13 MonthsUsed to store a few details about the user such as the unique visitor ID

Marketing Cookies

NameProviderComponentDurationPurpose
GED_PLAYLIST_ACTIVITY *Google LLCPlayerSessionInteractive Media Ads (IMA)
__gads * Google LLCPlayer30 MonthsInteractive Media Ads (IMA)

Local Storage

NameProviderComponentPurposeCategory
loglevelScreen9ConsoleUsed for debugging issues in our systemsStrictly necessary
ngStorage-lastSelectedAccountIdScreen9ConsoleUsed for remembering last selected account when logging inStrictly necessary
tusSupportScreen9ConsoleUsed for resuming failed uploadsStrictly necessary
subtitleEditorBackupsScreen9ConsoleLocal copy of current subtitle workStrictly necessary
ngStorage-consoleCookieLawAcceptedScreen9ConsoleCheck if Cookies has been acceptedStrictly necessary
{{mediaID}}wasSeenScreen9ConsoleCheck if Newsitem has been shownStrictly necessary
browseridScreen9Console, Webinar platform Used for distinguish browser. Strictly necessary
opentok_client_idScreen9Console, Webinar platform Used for communicating with Vonage API Strictly necessary
accountIdScreen9VideoeditorUsed for remembering selected accountStrictly necessary
projectScreen9VideoeditorUsed for remembering project setting before saving projectStrictly necessary
projectIDScreen9VideoeditorRember the project choosen Strictly necessary
oauthtokenScreen9VideoeditorAuthorization cookieStrictly necessary
TokenTypeScreen9VideoeditorUsed for authentication sessionStrictly necessary
s9-chat-token-<token>Screen9Chat