Cookie Information
What are cookies?
This Policy is about the Quickchannel services, for information about the webpage see Cookie Policy
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement. Both cookies and Local storage are small files used to store information. They are stored in your browser and are saved when you do certain actions such as entering a site or writing a comment. Cookies make the website function properly, make it more secure, provide a better user experience, and understand how the website performs. The difference main between Cookies and Local storage is how they function, cookies are sent to the webserver with your requests while Local storage can only be read by your browser.
How do we use cookies and local storage?
We use cookies and local storage for several purposes, first-party cookies are used for measuring the performance of our site, serving you the correct files from the website and for authorization when you login. First-party cookies can not be used to track you over multiple sites. Third-party cookies are only used in the player if it has been enabled by our customers and are then used for marketing purposes. Local storage is primarily used for storing your settings, such as volume, preferred language and local copy of work in progress.
Strictly Necessary Cookies
| Cookie | Provider | Component | Duration | Purpose |
| s9-console-oauthtoken | Screen9 | Console | Session | Used for storing token for logging in |
| s9-console-oauthtokenExpiresOn | Screen9 | Console | Session | Used for showing time left of login session |
| ‘s9-console-oauthrefreshtoken | Screen9 | Console | Session | Used for refreshing login so the user is not logged out of console |
| s9-console-token | Screen9 | Console | Session | Used for login security token |
| browserid | Screen9 | Console, Webinar platform | 1 Year | Used for distinguish browsers in webinar platform |
| session | Screen9 | Auth | 24 hours | Used for authentication session |
| OSTSESSID | Screen9 | Support | 24 hours | Used for authentication session |
| Session | Screen9 | Diagnosticspage | Session | Used for remembering session |
| _csrf_token | Screen9 | Diagnosticspage | 5 Days | Protection against Cross-Site Request Forgery |
| s9-auth-sso * | Screen9 | SAML2 integration | Session | Used for authentication session when playing video |
Preferences Cookies
| wp-wpml_current_language | Screen9 | Homepage | Session | Selected language of website |
Statistics Cookies
| Name | Provider | Component | Duration | Purpose |
| _pk _ses | Screen9 | Support | 30 Minutes | Used to temporarily store data for the visit |
| _pk _id | Screen9 | Support | 13 Months | Used to store a few details about the user such as the unique visitor ID |
Marketing Cookies
| Name | Provider | Component | Duration | Purpose |
| GED_PLAYLIST_ACTIVITY * | Google LLC | Player | Session | Interactive Media Ads (IMA) |
| __gads * | Google LLC | Player | 30 Months | Interactive Media Ads (IMA) |
Local Storage
| Name | Provider | Component | Purpose | Category |
| loglevel | Screen9 | Console | Used for debugging issues in our systems | Strictly necessary |
| ngStorage-lastSelectedAccountId | Screen9 | Console | Used for remembering last selected account when logging in | Strictly necessary |
| tusSupport | Screen9 | Console | Used for resuming failed uploads | Strictly necessary |
| subtitleEditorBackups | Screen9 | Console | Local copy of current subtitle work | Strictly necessary |
| ngStorage-consoleCookieLawAccepted | Screen9 | Console | Check if Cookies has been accepted | Strictly necessary |
| {{mediaID}}wasSeen | Screen9 | Console | Check if Newsitem has been shown | Strictly necessary |
| browserid | Screen9 | Console, Webinar platform | Used for distinguish browser. | Strictly necessary |
| opentok_client_id | Screen9 | Console, Webinar platform | Used for communicating with Vonage API | Strictly necessary |
| accountId | Screen9 | Videoeditor | Used for remembering selected account | Strictly necessary |
| project | Screen9 | Videoeditor | Used for remembering project setting before saving project | Strictly necessary |
| projectID | Screen9 | Videoeditor | Rember the project choosen | Strictly necessary |
| oauthtoken | Screen9 | Videoeditor | Authorization cookie | Strictly necessary |
| TokenType | Screen9 | Videoeditor | Used for authentication session | Strictly necessary |
| s9-chat-token-<token> | Screen9 | Chat | Used for setting the token used in chat | Strictly necessary |
| s9-chat-username-<token> | Screen9 | Chat | Used for remembering chosen username in the chat | Strictly necessary |
| s9-chat-pending-<token> | Screen9 | Chat | Used for saving local messages waiting for approval from a moderator | Strictly necessary |
| ga:screen9ClientId * | Screen9 | Player | Google analytics when enabled by configuration in player | Statistics |
| screen9.uid | Screen9 | Player | Used to distinguish users. | Statistics |
| s9-player-volume | Screen9 | Player | Used for remembering volume in player | Preferences |
| s9-player-muted | Screen9 | Player | Used for remembering if player should be muted | Preferences |
| Vjs-text-track-settings | Screen9 | Player | Used for remembering customised visual settings for subtitles | Preferences |
| s9-text-track-selected-language | Screen9 | Player | Used for remembering prefered subtitle language | Preferences |
| videositeCookieLawAccepted | Screen9 | Videosite | Used for remembering if cookies are accepted on videosite | Preferences |
* Only if feature is enabled on customer account
Manage cookie preferences
To change your Privacy Preferences you can press the text here or in the footer. This will allow you to change your preferences or withdraw your consent. You can also in most browser change the settings to block or delete Cookies. See your browser documentation for more information.