GDPR

We care about your data and transparency. To deliver the service, we use a limited number of sub-processors. These are divided into two clear setups that align with how we work with customers:  

EU Only  
All required sub-processors are located in the EU, are European-owned, and have DPAs in place. In this setup, no data is transferred to or processed by services owned or operated outside the EU.  

Global (optional)  
Customers can choose to enable additional functionality that relies on global providers. These are always optional and require explicit consent in the customer agreement and DPA.  

Sub-processors  

Required sub-processors (EU Only)  
These are always active and necessary to deliver the service. They are:  

• Located in the EU  

• European-owned  

• Covered by Data Processing Agreements (DPAs)  

No data is transferred outside the EU in this setup.  

Optional sub-processors (Global)  
These are only used if the customer enables them. The most common are:  

• Amazon (CloudFront CDN)  
  Enables global content delivery. When activated, video data may be cached outside the EU to improve performance, and viewer IP addresses may be logged for a limited period.  

• Google (Chromecast)  
  Enables Chromecast functionality in the player. This requires loading a Google plugin, which may result in viewer IP addresses being logged for a limited period.  

Customer control  

Customers always decide whether to operate in EU Only mode or enable Global functionality.  
No optional sub-processors are used without explicit approval.  

DPA  

Quickchannel has DPAs in place with all sub-processors.  
When becoming a customer, you sign a DPA with Quickchannel that clearly defines which sub-processors are used.