{"id":1317,"date":"2024-06-18T12:25:00","date_gmt":"2024-06-18T12:25:00","guid":{"rendered":"https:\/\/kristofer.quickchannel.com\/?p=1317"},"modified":"2026-01-20T10:40:54","modified_gmt":"2026-01-20T10:40:54","slug":"troubleshooting-live-production-issues","status":"publish","type":"post","link":"https:\/\/quickchannel.com\/fi\/blog\/troubleshooting-live-production-issues\/","title":{"rendered":"Troubleshooting Live Production Issues"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-52fd8420 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-52fd8420 wp-block-group-is-layout-constrained\">\n<p>Are you minutes away from your live production and everything is failing? Here are some tips to quickly identify and solve the problem.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Transmission Issues:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If you\u2019ve started the transmission via a hardware encoder (e.g., Epiphan, ATEM, Web Presenter, Matrox) or software encoder (e.g., OBS, Wirecast) but it\u2019s not broadcasting, and the transmission light blinks intermittently:\n<ul class=\"wp-block-list\">\n<li>Go to Quickchannel and check the \u201cHealth\u201d tab to see if the server is receiving a signal.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"177\" src=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-1024x177.png\" alt=\"\" class=\"wp-image-21574\" srcset=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-1024x177.png 1024w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-300x52.png 300w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-768x133.png 768w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-1536x265.png 1536w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-opcw-2048x354.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>&#8221;<span style=\"font-size: revert;\">Houston, we have a problem.\u201d<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"273\" src=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-1024x273.png\" alt=\"\" class=\"wp-image-21578\" srcset=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-1024x273.png 1024w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-300x80.png 300w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-768x205.png 768w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-1536x410.png 1536w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-onuf-2048x546.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>\u201cHouston, everything is fine.\u201d<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Ensure your internet connection is active. Check that the network cable is connected or, if using Wi-Fi, that it has internet access.<\/li>\n\n\n\n<li>Test your internet speed using tools like&nbsp;<a href=\"https:\/\/www.speedtest.net\/\">Speedtest<\/a>. If your bitrate is 5 Mbps, your connection should be at least 10 Mbps to avoid issues.<\/li>\n\n\n\n<li>Try to determine if port 1935 is open. Contact your IT department to inquire about it.&nbsp;<\/li>\n\n\n\n<li>Verify the RTMP address is correct.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"369\" src=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-1024x369.png\" alt=\"\" class=\"wp-image-21581\" srcset=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-1024x369.png 1024w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-300x108.png 300w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-768x277.png 768w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-1536x554.png 1536w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-oqyd-2048x739.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>Ensure the preview is activated. If it isn\u2019t, force it by pressing the button at the bottom.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"203\" src=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-1024x203.png\" alt=\"\" class=\"wp-image-21584\" srcset=\"\/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-1024x203.png 1024w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-300x60.png 300w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-768x153.png 768w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-1536x305.png 1536w, \/wp-content\/uploads\/2024\/06\/SCR-20240618-omuh-2048x407.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>If it still doesn\u2019t work, switch to the alternate server URL found on the program\u2019s page.<\/li>\n\n\n\n<li>If the RTMP channel has mirror mode activated, you don\u2019t need to wait for the preview to start the transmission. To see the preview in Quickchannel, wait for it to start automatically or force it by pressing \u201cPreview Now.\u201d<\/li>\n\n\n\n<li>If mirror mode is enabled, the alternate server option won\u2019t appear.<\/li>\n\n\n\n<li>If nothing works, test with OBS. If OBS works but your encoder doesn\u2019t, the issue is with your hardware. If OBS also fails, contact our&nbsp;<a href=\"https:\/\/support.quickchannel.com\/\">support team<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Signal Loss During Production:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If you lose data from the encoder mid-production and the \u201cHealth\u201d tab shows no signal:\n<ul class=\"wp-block-list\">\n<li>Check that the encoder is connected to the internet.<\/li>\n\n\n\n<li>Some encoders stop transmitting due to overheating or resource-heavy tasks. Check the CPU usage of the encoder.<\/li>\n\n\n\n<li>Use an alternative encoder or computer if needed. If using a computer, close all unnecessary applications.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Degraded Quality with More Viewers:<\/strong>\n<ul class=\"wp-block-list\">\n<li>This usually happens when you\u2019re broadcasting on the same internet connection that viewers are using, such as an internal webinar where colleagues connect from the same location. Each viewer uses the same bandwidth as your broadcast.\n<ul class=\"wp-block-list\">\n<li>The best solution is to use a different internet connection than the one everyone else is using. If not possible, you can share the internet from your mobile phone and lower the broadcast bitrate, as mobile connections are typically less stable than wired ones.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>By following these tips, you can quickly troubleshoot and resolve common live production issues, ensuring a smooth and professional broadcast.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Replace multi tools and discover our end-to-end video platform<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-left wp-element-button\" href=\"https:\/\/quickchannel.com\/book-a-demo\/\">Book a demo now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you minutes away from your live production and everything is failing? Here are some tips to quickly identify and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":2471,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[83,21],"tags":[79],"class_list":["post-1317","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-video-production","tag-video-production"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to troubleshoot live production issues<\/title>\n<meta name=\"description\" content=\"Are you minutes away from your live production and everything is failing? 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